May 22, 2020

Dear Patients and Families:

We hope this letter finds you all healthy and happy.  We finally have clearance from the Governor to be able to resume routine patient care beginning May 29, 2020.  This has been a trying time for all of us and we are grateful that we can get back to helping our patients meet their vision needs.  We will continue to provide urgent care needs to our patients by appointment prior to May 29th. Currently we are in the office answering phones to schedule June (and future) routine appointments and getting ready for “Opening Day” 5/29/2020 (even if the Tigers aren’t!).

In working with the Michigan Optometric Association, as well as the CDC, we have implemented some new procedures to assure that all our patients as well as our staff remain healthy and safe.  This will take some getting used to on all of our part, so please be patient.  This also applies to our ability to schedule patients.  Please be as flexible as you can as we have had to extend the time needed for each appointment.

For now, the following practices have been implemented:

1. You will be called prior to your appointment and you and your child/children will be screened for any health issues.  We will also be requesting you provide us with current vision and medical insurance information.
2. When you arrive for your appointment, we ask that you call our office and wait in your car for further instructions. We will advise you when you can come in or we may send a staff member out to get you and/or your child if you have multiple people with you.
3. Once in our office: you will be asked to use hand sanitizer and wear a mask. Please bring your own, if possible.  Your temperature will be taken and your health history will be updated.
4. Each of our staff are screened and temperatures taken at the beginning of their shifts.
5. Our office is not only following MOA/CDC/OSHA recommendations, but in many cases exceeding those protocols.

We will be trying to minimize your exposure to staff and other patients by having a dedicated staff member take care of most of your needs.

Please adhere to the following:

1. Bring your own mask and wear it while in the office.
2. Please use social distancing standards.
3. Please only bring the child/children being seen. We are not allowing people to sit in our waiting area at this time.
4. If you or your child is ill, please stay home. Our staff is doing the same.  Please be advised that you may not be rescheduled for at least two weeks.
5. If you need to remain with your child while they are being seen, we are limiting this to one person. If they are fine by themselves, we ask that you remain in your car.  We will call you once the appointment is completed to finalize things (consult on appointment findings, schedule additional appointments, make payments, etc.).

***WE WILL NEED TO MAKE ADJUSTMENTS TO THE PREVIOUSLY SCHEDULED APPOINTMENTS TO ACCOMMODATE THE NEW PROTOCOLS THAT ARE REQUIRED.

Thank you all for your patience during these unprecedented times.

We are very excited and look forward to seeing our patients again!

Sincerely,

• Dr. Kirk, Dr. Crissman Head, Dr. Nagy and Staff